FAQs
Coronavirus (Covid-19)
Will my delivery be delayed due to the current state of Coronavirus?
We are processing orders as normal i.e. all orders placed before 1pm Mon-Sat are despatched same day. We use the Bluedart,Delhivery,Ecom for all deliveries and we are not experiencing any delays.
Ordering
The item I want is showing as ‘out of stock’. When will you have it back in stock?
We regularly have replenishment of stock on the website. Most items are back in stock within one week. If you see that your pen is still out of stock past one week, please call customer services.
What is the difference between a rollerball and ballpoint pen?
The writing mechanisms of ballpoint pens are similar to rollerball pens but there are several differences. While a ballpoint pen uses a thick oil-based ink, the rollerball pen uses liquid ink. This key difference makes the rollerball feel smother and more liquid, giving it a more fluid action which is comparable to a fountain pen.
I am looking for a fountain pen for a left handed person, do you have anything suitable?
All our standard pens have a ‘medium reverse oblique’ option, most left handers use this nib more suitable.
Does my pen come in a gift box?
All our pens come in Hayman Premium presentation boxes.
Do I have a warranty on my pen?
Almost all of the pens we carry have 1 month Repalce warranty. T&C Apply*
I am ordering a large amount for my company, do I get a discount?
Please contact our corporate team for large orders.at support@haymanpens.com
Delivery
How soon can I get my order?
Standard Delivery
Estimated delivery time 2 - 4 days working days
in some cases Delivery Time 5-7 working days
Engraving
Possible Only in case Of Bulk Orders.
After Sales Services
I’ve ordered a Hayman fountain Pen and it has arrived without the ink.
Ink bottle is not comes with Hyaman Fountain Pen.
What are the returns policy?
We have 4 day returns policy from when you receive your order. The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that are engraved or embossed are not refundable.
Where do I send my returns?
Returns should be addressed to:
I have accidently dropped my pen and now it won’t work, can you repair this?
The manufacturer may repair any fault but at a fee. You will need to email customer service first detailing any problems/faults with the pen. Customer service will give a full inspection on all pens before it goes to the manufacturer. Please note that the pen must have been purchased from hayman Pens.
I want to keep updated with the latest products and promotions, where can I sign up?
Signing up is easy and fuss free. Simply enter your email address in the box at the bottom of the page and hit ‘subscribe’.
My fountain keeps leaking, how do I stop this?
You should always check if the fountain pen nib is damaged. Damaged nibs will need to be replaced. In some cases, you will find that your fountain pen has too much ink. If so, take out the ink cartridge and flush out capillary system. If you are not going to use the fountain pen for a while, empty the ink and gain flush the pen with water until no discolouration from ink appears.
My fountain pen won’t write anymore?
Fountain pens need to be used regularly and need special care. In most cases, the nib clogs or dries up and you will find it difficult to get it working again. We usually advice customers to
1) try not to leave the pen unused for long stretches of time
2) flush out the nib with warm water to help the circulation flow.
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